Customer Success Manager
Qualifications
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The ideal candidate for this role is someone who is obsessed with providing exceptional customer experiences.
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Excellent communication skills – written, verbal and listening
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Comfortable with technology and automation, and have a knack for social media.
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Pride in getting work done accurately and timely
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People-oriented
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Ability to work in a team environment
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Ability to multi-task
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Customer service: 5 years (required)
What are you waiting for? Join us!
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Location
Houston Office (not remote work)
Responsibilities
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Implement and optimize processes to enhance the customer journey from the initial phone call to the final walkthrough.
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Develop strategies to encourage 5-star reviews and referrals from satisfied customers.
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Leverage technology and automation to streamline customer interactions and improve efficiency.
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Monitor and respond to customer feedback on social media platforms.
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Collaborate with other teams to ensure a seamless customer experience.
Salary + Benefits
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Compensation: $60,000 – $80,000 including salary and commissions
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Paid comprehensive training
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2-Weeks Paid Vacation (annually)
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Health, vision, and dental insurance (available after meeting certain criteria)
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Being part of a team that values empowerment and collaboration
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Opportunities to participate in community service and environmental initiatives